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FREQUENTLY ASKED QUESTIONS

  • How do I book a private coach?
    Open the playtomic app, go to the Padium homepage, click on Academy, then click the button at the bottom of the page that says 'Book a private class'.
  • What is the cancellation policy?
    You can cancel your booking more than 24 hrs before your game for a full refund.
  • How do I book a court?
    All court bookings are made through the Playtomic app. Download the app and find Padium to schedule your court time.
  • How many bookings can I have at the same time?
    You can have up to 5 bookings at the same time.
  • Is there a league I can join?
    Yes, we have leagues scheduled regularly, which can be found on the Playtomic app.
  • Can I book a spot just for myself?
    Yes, you can start an open match where anyone can join, or you can join an existing open match yourself.
  • When are the courts available?
    Our courts are available from 6am-11pm. If you play between 6am-7am, or 10pm-11pm, you will need a code to access the club. Our reception is open from 7am-10.30pm Monday to Friday, and from 8am-10.30pm on weekends. Note that when the reception is closed, you can not rent rackets or purchase balls or drinks, but the changing rooms are still accessible.
  • Do I need to be a member to play at Padium?
    No, we’re pay-and-play which means no membership required! However we are offering a membership which gives you early access to the booking. Please see our Home page or Playtomic for more info about the membership.
  • How do I book a private coach?
    Open the Playtomic app, go to the Padium homepage, click on Academy, then click the button at the bottom of the page that says 'Book a private class'. A 1-1 costs £120 and includes racket and balls for the session.
  • How do I get involved if I have never played before?
    We run Intro to Padel sessions each week, we recommend you sign up for one of these to learn how to play. You find all available courses in Playtomic. You can also book a private session for yourself or together with up to three friends. Please reach out to us through the contact form to book a coach.
  • Do you do adult group lessons?
    Yes, we offer beginner, intermediate and advanced courses for adults. You can book these on Playtomic.
  • Do you do lessons for juniors?
    Not at the moment, but we plan to start a junior academy in the near future.
  • Do you provide balls?
    If you book a course or a private lesson we will provide you with balls. We also sell Babolat balls in our shop.
  • Can I rent equipment?
    Yes we have rental rackets available in the shop, which can also be pre-booked through Playtomic for £5 a racket.
  • Do you provide towels?
    Yes! Towels and shower products are included!
  • What is the cancellation policy?
    You can cancel your booking more than 24 hrs before your game for a full refund.
  • Can I run an event at Padium?
    Absolutely! Please send us a request under the "Events" section on the app, and we can organise tournaments or lessons with a coach for you.
  • Can I bring my dog to Padium?
    While we love dogs, we have a no dog policy at the club.
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